The Nano Zero Point
Energy Wand is here!

Welcome to The Zero Point Wand website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use. Please also read our Privacy Policy section about Data Protection and how we use the information you give us.

On this website

"We" and "us" means The Zero Point Wand is a trading name.
"You" means the person using the website.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Website content

While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website.

Liability

We take no responsibility for any loss or damage suffered as a result of our service, our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for:

• loss, damage, death or personal injury resulting from our negligence
• fraudulent misrepresentations
• the quality of our goods

The Zero Point Wand will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website The Zero Point Wand will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and The Zero Point Wand accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Terms & Conditions for Buying Goods Online

By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. These Terms & Conditions only apply to goods purchased online using this website.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
2. When we despatch your goods from the warehouse, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.

We do not have to accept your order, and for example, we will not accept your order if:

• we do not have the goods in stock
• your payment is not authorised
• there is an error on our website regarding the price or other details of the goods
• you have cancelled it in accordance with the instructions below
• We reserve the right to refuse any order.

The Zero Point Wand Refund Policy

Our 30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.

We can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect.

To return an item:

Place the item in the original shipping box or package. Include the original invoice. On the back of the original invoice, indicate the reason you are returning the item.

Email us and tell us that you are returning your order.

Return your order with the original invoice to:

Zero Point Wand
PO BOX 7479
Poole Delivery Office
Hill Street
Poole, Dorset
BH15 1AA

Refunds:

The Zero Point Wand will issue a refund within seven to ten business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order or Pay Pal Account email.

Distance Selling Regulations

If you have ordered by the internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. To cancel, you can Email Customer services, or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the Wand.
You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase.
If you have an Internet order query, please Email Customer services
This website is operated by The Zero Point Wand (referred to as "The Zero Point Wand/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions.
• read through these terms and conditions carefully before using this website.

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods. Prices quoted on the website are applicable exclusively to goods purchased through this website.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.
If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.
Your payment card will be debited for your order on the day that we despatch your goods.
Company information

Zero Point Wand
PO BOX 7479
Poole Delivery Office
Hill Street
Poole, Dorset
BH15 1AA

Contact us

If you have any questions relating to this website, please contact us via the details on our contact us page.